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Fraud & Payments Analyst





Job Type



Digital and Ecommerce

Job Reference


Job Description

Fraud and Payments Analyst

Recruiting for a passionate Fraud and Payments Analyst for a very fast-growing online casino, iGaming business based in Malta.

The objective of this role is to ensure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.

The Ideal Candidate:

A minimum of 1 year’s experience working in the field

Knowledge of about online payment systems, regulations and understanding of KYC

Able to work under pressure and within a dynamic, multicultural environment

Excellent verbal and written English

Exceptional organisations skills

Attention to detail

Flexible to work-shift patterns, including evenings and weekends

The Job Role:

Check and process incoming and outgoing customer payments within SLA

Perform mandatory check on customers as per regulations and request necessary documents as needed

Perform initial investigations and taking immediate corrective action to mitigate losses to the business

Answer escalated CS queries with regards to responsible gaming, payments and fraud

Make sure the payments services, provided to the customers, are undisruptive

Identify and Monitor fraud trends and patterns

Keep department updated on latest fraud cases/trends and assist with training when required

Liaise with the police and other authorities to assist in investigations and DPA requests

Liaise with 3rd party providers when needed

Determine potential addictive behaviour and act according to agreed procedures

Execute daily reports

Adhere to corporate-wide and team-specific policies, procedures and guidelines

FreshtechIT Limited acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

We always aim to respond to all applications immediately, however, from time to time this may not always be possible, and we thank you in advance for your patience.


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