Technical Success Manager - Global organisation - Exclusive
Over 15 million people in more than 50 countries have already learnt new skills or gained academic qualification through the extensive range of our client's programmes, and the demand for their services doesn't stop. With over 50k employees globally, the organisation continues to grow, and they are now looking to recruit a Technical Success Manager to their expanding technology team in London.
We are looking for a passionate and proactive individual, with a strong entrepreneurial spirit and ideas to put forward, able to perform in a fast-paced and pressured environment who is decisive and able to take calculated risks when necessary. Does it sound like you? Then please read further.
What does it take to work here?
We are seeking some with excellent customer-facing/ presenting skills who have worked as a Technical Analyst or Technical Success Manager supporting business solutions and end-users, preferably within an E-commerce environment. You need to have strong troubleshooting skills, an intermediate understanding of networking/firewalls/proxies, excellent written and verbal communication skills, the ability to present technical solutions to sometimes non-technical audiences, a good understanding of data privacy regulations (GDPR + more), a basic understanding of the SDLC (Software Development Life Cycle), experience working in a B2B sales environment would be advantageous, experience with cloud-based applications desired. ( Prince 2 advantageous)
What is the role about?
You will deliver technical training & workshops for Sales and operational teams, become a product knowledge expert, manage and maintain technical documentation (Both client-facing and internal), provide remote support for clients and brief operational teams when facing technical issues, provide support on technical requirements for RFI/RFP (request for proposal/information), shape user journeys - Integration with learning management systems (non-technical solution-designing), improve internal processes, be keen to learn about new technologies (WebRTC, REST API), basic technical background is a requirement for this position. The successful candidate will receive training on the technologies involved in fulfilling this role.
We are offering a fantastic package+flexible working
Please contact Annabelle AT Freshtechit for more information!
*Interview availability for next week*
FreshtechIT Limited acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies. We always aim to respond to all applications immediately, however, from time to time this may not always be possible, and we thank you in advance for your patience.