IT Support Engineer

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IT Support Engineer

  • Location:

    London

  • Sector:

    Technical

  • Job type:

    Permanent

  • Salary:

    £28000 - £35000 per annum

  • Contact:

    Annabelle Green

  • Contact email:

    annabelle@freshtechit.com

  • Job ref:

    agaugust2021_1629815278

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-23

IT Support Engineer - City of London- Leading Law firm

A global law firm based in the City are looking to recruit a talented multi-skilled IT Support Engineer to join our IT team supporting the team with a variety of helpdesk requests and project support. Based out of London the role involves working with the Global IT teams on break-fix support tickets and in-office support.

As the IT Support Engineer you will be responsible for the following:

  • Support requests, incident management, and resolution
  • Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment.
  • Onsite troubleshooting and one-to-one support.
  • End-user software/hardware installation and configuration; perform upgrades.
  • Troubleshooting computer and network related issues
  • Prompt escalation and collaboration for more serious incidents
  • User and team training, and guidance on best practices
  • Administrative tasks related to the job role
  • Support global IT initiatives

The experience we are looking for:

  • Legal IT support experience desirable but not essential
  • Service orientated with high attention to detail; able to deal with a variety of support issues and capable of prioritising workload according to the urgency
  • Strong knowledge of IT systems; equipment and software. Experience with the following software: Jira, Salesforce Service Desk, telephony, MFA (e.g. Duo), video communications,
  • Detailed knowledge of Windows 10 operating system and MS Office products inc. Teams
  • Experience with macOS
  • Willingness to learn and develop

Bachelor's degree in Computer Science or a related qualification

For more information please contact