Customer Success Manager

Exclusive role: Customer Success Manager / Account Martech ( Martech/Marketing Automation/ SAAS)

A high-profile SAAS/ marketing automation company based in the heart of London a Customer Success Manager/ Account Manager who will be responsible for owning, growing and maintaining long-term relationships on assigned top key accounts.

As the Customer Success Manager/Account Manager you will be responsible for:

• Owning and building relationships with main stakeholders on a portfolio of clients ultimately responsible for growing and retaining profitable business
• Creating quarterly account plans to identify strategic opportunities to expand the business and reputation with the client
• Conduct regular business reviews to ensure clients are satisfied with their products and services and ensure they are aligned with their business needs and objectives
• Scheduling and running regular meetings with clients providing updates on projects and outstanding issues raised and ensuring actions are captured and followed up
• Tracking clients' activities and events in their industry sectors to maintain a high level of awareness.
• Display expert knowledge of our products and services
• Address client needs and issues professionally and ensure they are closed in a timely and efficient manner
• Regularly updating clients on products and services identifying cross/upsell opportunities
• Create account plans to meet ARR and services revenue targets

The CRM Manager/ Account Manager will have the following experience:

• Good working experience in digital marketing - with strong knowledge of email marketing essential
• SAAS/ Martech/Marketing Automation experience.
• Demonstrate successful account growth
• Project Management skills
• Strong proven verbal and written communication skills
• Ability to build relationships with stakeholders
• Ability to multi-task and prioritise work
• Excellent organization skills
• Self-motivated and enthusiastic
• Taking the lead on new opportunities
• Ability to work under pressure and adapt to a changing environment
• Creative problem solver
• Detail-oriented, routinely meets deadline
• Solution-focused
• Good understanding of digital marketing and CRM

We are offing up to £70k OTE( depending on experience/ background), great benefits, hybrid working and more!

Please contact info AT Freshtechit for more information!

*Interview availability for next week*

Key words: #Email marketing, #CRM, #MarketingAutomation, #Martech, #SAAS, #Account Manager