Customer Success Manager

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Customer Success Manager

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £50000 - £60000 per annum + Benefits

  • Contact:

    Annabelle Green

  • Contact email:

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


Exclusive: Customer Success Manager/Account Manager ( Hybrid working)

A high-profile SAAS/ Marketing automation company based in the heart of London are hiring for a Customer Success Manager to join their fast-growing team.

As the Customer Success Manager you will be responsible for the following:

  • Working with assigned accounts and increasing the renewal and potential for new business.
  • Upsell and Cross Sell opportunities.
  • Build long-lasting relationships.
  • Display expert knowledge of products and services.
  • Closely monitor all assigned Accounts; providing insight to Customers.
  • Work collaboratively with the Marketing team to build Customer testimonials and referrals
  • Educate clients on products and services.
  • Anticipate Customers' requirements and possible challenges - make our customers successful!
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
  • Contribute to the development of company goals, growth and profitability targets.

The Customer Success Manager/ Account Manager will have the following experience:

  • Good working experience as a Customer Success Manager / Account Manager with experience in owning, growing and maintaining key accounts.
  • Digital Marketing experience
  • Passion for digital technologies such as CRM or Marketing Automation.
  • Experience in Sales, Consulting, Client Facing roles (desirable)
  • Experience in SaaS, E-commerce, and technology ( desirable)
  • French is desirable.

We are offering a great package+ quarterly bonus+ hybrid working.

Please contact Annabelle AT Freshtechit for more information

Keywords: Customer Success, SAAS, Account Management, E-commerce, email campaign, email marketing