Exclusive: Customer Success Manager/Account Manager ( Hybrid working)

A high-profile SAAS/ Marketing automation company based in the heart of London are hiring for a Customer Success Manager to join their fast-growing team.

As the Customer Success Manager you will be responsible for the following:

Working with assigned accounts and increasing the renewal and potential for new business.
Upsell and Cross Sell opportunities.
Build long-lasting relationships.
Display expert knowledge of products and services.
Closely monitor all assigned Accounts; providing insight to Customers.
Work collaboratively with the Marketing team to build Customer testimonials and referrals
Educate clients on products and services.
Anticipate Customers' requirements and possible challenges - make our customers successful!
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
Contribute to the development of company goals, growth and profitability targets.

The Customer Success Manager/ Account Manager will have the following experience:

Good working experience as a Customer Success Manager / Account Manager with experience in owning, growing and maintaining key accounts.
Digital Marketing experience
Passion for digital technologies such as CRM or Marketing Automation.
Experience in Sales, Consulting, Client Facing roles (desirable)
Experience in SaaS, E-commerce, and technology ( desirable)
French is desirable.

We are offering a great package+ quarterly bonus+ hybrid working.

Please contact Annabelle AT Freshtechit for more information

Keywords: Customer Success, SAAS, Account Management, E-commerce, email campaign, email marketing