Customer Success Manager

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Customer Success Manager

  • Location:

    London

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    £50000 - £60000 per annum

  • Contact:

    Annabelle Green

  • Contact email:

    annabelle@freshtechit.com

  • Job ref:

    AMCUSTOMERSUCCESS_1662651927

  • Published:

    17 days ago

  • Expiry date:

    2022-10-08

Exclusive : Customer Success Manager/Account Manager £50k-£60k package

A high profile SAAS company based in the heart of London are hiring for a Customer Success Manager to join their fast growing team.

As the Customer Success Manager you will be responsible for the following:

  • Working with assigned accounts and increasing the renewal and potential for new business.
  • Upsell and Cross Sell opportunities.
  • Build long lasting relationships.
  • Display expert knowledge on products and services.
  • Closely monitor all assigned Accounts; providing insight to Customers.
  • Work collaboratively with the Marketing team to build Customer testimonials and referrals
  • Educate clients on products and services.
  • Anticipate Customers' requirements and possible challenges - make our customers successful!
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
  • Contribute to the development of company goals, growth and profitability targets.

The Customer Success Manager/ Account Manager will have the following experience:

  • Professional experience as a Customer Success Manager / Account Manager with experience in owning, growing, and maintaining key accounts.
  • Experience managing multiple clients( 10-40+)
  • Digital Marketing experience
  • Passion for digital technologies such as CRM or Marketing Automation.
  • Experience in Sales, Consulting, Client Facing roles (desirable)
  • Experience in SaaS, E-commerce, and technology ( desirable)
  • French is desirable.

We are offering a great package+ quarterly bonus+ hybrid working.

Please contact Annabelle AT Freshtechit for more information

Keywords: Customer Success, SAAS, Account Management, Ecommerce, email campaign, email marketing, digital marketing, CRM, marketing automation